The objective in setting up a .EU Code of Conduct for EURid accredited registrars is to respond to the need to create a framework of rules which assure end-users that they have access to reliable information and high-quality services. Under all circumstances, users are entitled to equitable, just, nondiscriminatory, and fair treatment. The logo awarded to registrars adhering to the Code of Conduct can help consumers make an informed choice.
The Code of Conduct is a voluntary instrument for self-regulation. Clearly, the contractual obligations between EURid and its accredited registrars govern all matters, in addition to the applicable EC regulations (in particular EC Regulation 733/2002 and EC regulation 874/2004).
Given the sensitiveness of domain name registration, it is important to make sure that registrars adhere to certain best practice guidelines.
If you believe that a particular registrar has allegedly infringed the Code of Conduct Principles, you will have the possibility to file a complaint, which will be brought to the attention of the Council of Conduct.
We remind you that only complaints against registrars who have subscribed to the Code of Conduct will be accepted.
A list of subscribers to the Code of Conduct is available here . Further information about the complaint procedure can be found in the FAQ . If you wish to have a look at the text of the Code of Conduct, please click here .