Complaints against .eu registrars that have subscribed to the Code of Conduct can be submitted to the Secretariat of the Council of Conduct. Only complaints regarding alleged breaches of the Code of Conduct will be considered. If the Registrar who allegedly breached the Code of Conduct is not a CoC-subscriber, the Secretariat will transmit the complaint to EURid, who will process it. The Council of Conduct will appoint two (2) Council of Conduct Members from the registrar community in a random manner. Those two (2) members, together with a EURid staff member and one (1) Council of Conduct Member from the consumer organizations appointed by EURid, will need to rule on a complaint that was brought to the attention of the Council of Conduct. They will jointly deliberate and then reject or accept by simple majority the complaint and pronounce a sanction as provided for in the Code of Conduct.
Apart from ruling over alleged breaches to the Code of Conduct, the Council of Conduct is the instrument for effecting the evolution of the Code of Conduct. The Council of Conduct is entitled to issue recommendations and requirements to the .EU registry, in terms of functional or operational improvements of the registry system.